Order and shipment policy for custom products

We proudly offer custom products for our online customers. The usual time for delivery of custom products is 7 days. However, the customers can cancel the order within 24 hours. After 24 hours, the product goes to preparation phase and the customers cannot cancel the order during this period.

Order and shipment policy for Listed Products

We parcel the product on the same day when you place online order on our website. The maximum shipment time is 24 hours. If you want to cancel your order, you can take action within 24 hours. After 24 hours, you cannot cancel the order. If you cancel the order within in due course of time, you will get full refund of your money.

Return of purchased products

Smoking Jackets Company accepts return of purchased items within 30 days from the date of receipt. However, the following conditions apply.

• After receiving an item, the customers must inform us immediately within 24 hours the reason for returning the product. If a customer does not contact within 24 hours, the order will be considered accepted by the customer. No return will be entertained in this condition.
• Used and damaged item will not be accepted for return. If we accept your return, you must return the item within 24 hours. The customers are advised to send tracking ID when they return an item.

Refund Policy

We also refund the money as per polices. If you return an item as per procedure mentioned above, you will be eligible for refund. The following conditions apply for refund of products you purchase online from our store.

• Custom products are not eligible for refund. All the refund policies apply on listed products.
• We only refund the money if you return the product within given time frame.
• If you do not inform within 24 hours after receiving the products, you will not be eligible for refund.
• Used items are not eligible for refund.
• Damaged items at customer’s end are not eligible for refund.